Four weeks sounds fast. For most companies trying to build a support team from scratch, it would take four months. Here is how a structured launch process makes four weeks possible.
Week 1: Discovery
We run a structured scoping session — customer channels, volumes, languages needed, escalation paths, quality standards. By end of week one, we have a team design and a transition plan.
Week 2: Recruitment and Tool Setup
We draw from our pre-vetted talent pool — agents who have already passed language assessments and background checks. We match candidates to your requirements (Arabic dialect, Hebrew, English register) and begin tool access setup in parallel.
Week 3: Training
Your product knowledge is transferred through structured sessions. We run QA simulations, shadow sessions on your existing ticket queue, and calibration checks to align the team to your tone of voice.
Week 4: Soft Launch
The team goes live on a limited ticket queue with close monitoring. Daily real-time coaching. Weekly performance review with your stakeholders from day one.
What Makes This Possible
The key is pre-built infrastructure. We already have the talent pool, QA processes, management layer, and tools. What you bring is product knowledge and quality standards. Everything else is on us.