01
Technical Support
Resolve Issues, Not Just Tickets. Resolve your customers' technical issues quickly and efficiently through multilingual specialist...
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Serving clients in
עב Hebrew
🇸🇦 Saudi Arabia
🇦🇪 UAE
🇺🇸 United States
🇪🇺 Europe
BPO services tailored for global businesses
Each service is delivered by a dedicated team that works as an extension of your business, under your brand and your quality standards.
02
Omnichannel Customer Support
Support Your Customers Anywhere. Deliver exceptional customer experiences across voice, chat, email, and social media through mult...
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03
Hebrew Customer Operations — Specialized
Reach Hebrew-Speaking Customers With Confidence. Hebrew customer operations are a specialized capability within AXOVATE’s broader...
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04
Customer Operations Outsourcing
Build Your Customer Operations Team — Without the Complexity. Build a complete customer operations team without the complexity of...
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Built for businesses where language matters
- E-commerce & Retail
- Financial Services
- SaaS & Technology
- Real Estate
- Travel & Hospitality
- Healthcare
- Education & Training
- Telecommunications
AI Workforce Solutions
Human-powered data services for AI companies
Structured, multilingual training data — collected, transcribed, and quality-checked by native speakers.
Multilingual Speech & Audio Collection
Native-speaker voice recordings across 7+ languages and domains — structured for ASR and TTS model training.
ASR · TTS · Speech AIHuman Translation & Post-Editing (MTPE)
Professional human translation with machine translation post-editing. Specialized in Arabic, Hebrew and RTL-sensitive content.
NLP · LLM Training · LocalizationHandwriting Sample Collection & HTR Annotation
Structured collection of handwritten text images with ground-truth transcriptions for OCR and Handwritten Text Recognition models.
OCR · HTR · Document AIAudio Transcription with Moderation & QA Review
End-to-end transcription pipeline — speech-to-text, content moderation (MOD), and multi-tier quality assurance — for annotation-ready datasets.
Transcription · MOD · QAHebrew TTS Voice Recording
Professional Hebrew voice recordings for Text-to-Speech engine training — native speakers, multiple styles, accurate vowelization and intonation.
Hebrew · TTS · Voice AIArabic TTS Voice Casting
Sourcing and recording native Arabic voice talent for TTS datasets — covering Modern Standard Arabic, Gulf, Egyptian, and Levantine dialects.
Arabic · TTS · Voice CastingThe AXOVATE advantage
Why businesses choose us to run their customer operations.
Dedicated Teams
Build a dedicated team that works as a seamless extension of your business, aligned with your brand and customer experience.
AI-Enhanced Operations
Combine skilled professionals with AI-powered workflows to improve efficiency, speed, and service quality.
Egypt's Multilingual Talent
Access highly skilled professionals from one of the world's leading multilingual customer operations hubs.
Remote-First Delivery
Launch and scale customer operations without investing in physical offices or infrastructure.
Continuous Talent Development
Continuous training, coaching, and quality monitoring ensure consistent customer experiences.
Scalable Operations
Start with one team and expand confidently as your business and customer needs grow.
AXOVATE vs. the alternatives
Why more businesses are choosing a dedicated remote team over building in-house or using a traditional BPO.
Build in-house
3–6 months to hire and train
High fixed salaries and overhead
1–2 languages at most
No RTL or right-to-left expertise
Hard to scale quickly
Management overhead stays with you
AXOVATE
Live in 4 weeks
Variable cost, no overhead
7 languages, native speakers
Native Arabic & Hebrew — RTL ready
Scale up or down in days
We handle recruiting, training, QA
Traditional BPO
8–12 weeks setup
Rigid pricing tiers
Generic multilingual, not specialist
Arabic & Hebrew rarely covered
Long contract lock-in periods
Shared management pool
How we work with you
Built on trust and transparency
Enterprise clients trust us with their customer relationships. Here is what that means in practice.
NDA as Standard
We sign an NDA before any project begins. Your data and customer conversations stay confidential — always.
Dedicated Team Only
Your agents work exclusively on your account. Your data never passes through a shared pool.
GDPR-Ready Processes
Data handling, retention and access protocols built with EU compliance in mind from day one.
Full Reporting Transparency
Weekly reports, real-time KPIs and direct access to your team lead. You see everything we see.
24/7
Availability
4 weeks
Time to launch
7+
Active clients
5
Languages
Real results
What our clients have achieved
These are anonymised snapshots. If you need specifics for your industry, we're happy to discuss.
Multilingual CS for a Regional Marketplace
A fast-growing marketplace needed Arabic and Hebrew support running 16 hours a day across two markets — within four weeks, not four months.
94%
CSAT
4 weeks
Launch time
2
Languages
Content Moderation at Scale for a Payments App
High-volume UGC moderation in Arabic — with dialect-aware agents and an escalation path that kept false positives under 2%.
98%+
Accuracy
<2%
False positives
2,000+
Tickets/day
Arabic Handwriting Recognition Pipeline for a Legal Tech Firm
Digitising legacy Arabic contracts — combining HTR with post-editing by legal linguists to hit an accuracy threshold the client's team couldn't reach in-house.
97%
Accuracy
50k+
Documents
72 hrs
Turn-around
From first call to a running team
A structured launch, so you know what happens at every stage and who is responsible for it.
Discover
Your customers, volumes, channels and quality targets.
Design
Team structure, workflows, tools and reporting.
Recruit
Agents and leads matched to your languages and brand.
Train
Product, tone of voice and quality standards.
Launch
Go live with close monitoring in the first weeks.
Optimize
Coaching, QA and continuous improvement.
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Experience Our Services in Action
Questions clients ask us
What languages do you support?
We currently operate in Arabic, Hebrew, Slovak, German, and Italian. We can discuss other languages depending on your project requirements.
How quickly can you launch a team?
Our standard launch time is 4 weeks from contract signing to a fully operational team.
Do you sign an NDA?
Yes. We sign a Non-Disclosure Agreement before any project begins. Your data and customer conversations remain confidential at all times.
Is the team dedicated to my account only?
Yes. Your agents work exclusively on your account and are not shared with other clients.
What is your pricing model?
We work on a monthly retainer based on team size and scope. No setup fees, no long-term lock-in. You get a custom quote after the discovery call — usually within 24 hours.
Do you work with small and medium-sized businesses?
Yes. We work with startups and SMEs as well as enterprise clients. Our minimum engagement is typically a team of 2–3 agents, which makes us accessible for growing businesses.
What are your operating hours?
Our teams operate 24/7, including weekends and public holidays. Coverage depends on your chosen plan — we can discuss specific shift requirements during the discovery call.